Texas Health and Human Services Commission requires the services of 1 Systems Analyst 3, hereafter referred to as Candidate(s), who meets the general qualifications of Systems Analyst 3, Applications/Software Development and the specifications outlined in this document for the Texas Health and Human Services Commission.
All work products resulting from the project shall be considered "works made for hire" and are the property of the Texas Health and Human Services Commission and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Texas Health and Human Services Commission will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s).
Understands business objectives and problems, identifies alternative solutions, performs studies and cost/benefit analysis of alternatives. Analyzes user requirements, procedures, and problems to automate processing or to improve existing computer system: Confers with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be; summarized, and formats for reports. Writes detailed description of user needs, program functions, and steps required to develop or modify computer program. Reviews computer system capabilities, specifications, and scheduling limitations to determine if requested program or program change is possible within existing system.
Infrastructure and Operations Lead. Performs highly advanced (senior-level) managerial work administering daily operations and activities of HHSC TIERS Operations and reports to the Director of TIERS Operations. Work involves establishing goals and objectives for maintaining infrastructure, security and Operations. Supervises multiple teams and service providers to ensure optimal performance.
II. CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements: |
||
Years |
Required/Preferred |
Experience |
8 |
Required |
Experience with overseeing Data Center services providers for compute and storage supporting 24/7 environments. Experience overseeing infrastructure and operations resources. |
8 |
Required |
Experience establishing goals and objectives for maintaining the infrastructure, security, and Operation. |
8 |
Required |
Experience with technical implementation, scheduling, assessing problems, and communicating up to management. Oversees infrastructure changes. |
8 |
Required |
High level of technical expertise and a comprehensive understanding of data center operations to support critical functions. |
8 |
Required |
Lead, plans, and assigns work for Server Support, Physical Database, and application teams that support Operation systems and databases. |
8 |
Required |
Assist IT manager with oversight of two Data Center Services providers which are responsible for supporting computing, security, and storage components. |
8 |
Required |
Works closing with the Data Center Services providers and Systems Architects to develop the Technology Roadmap Plan and set a strategic path for infrastructure and operations |
8 |
Required |
Oversees environment expansion, migrations, modernizations for Storage/Compute/Network/ |
8 |
Required |
Oversees multiple audits annually. Leads major projects for Operations which include migrations of Data Center hardware and software upgrades. Review legislative and business requirements for impact to TIERS. As member of the TIERS Change Cont |
8 |
Required |
Reviews and approves Operations documentation which includes the Security Plan, Disaster Recovery Plan, Operational Procedures and Monthly Maintenance plan. |
8 |
Required |
Provides technical expertise, as a member of the Operations management team, on changes with ecosystem, including the design and development of new technology, security events, and root cause analysis of all severity events. |
8 |
Required |
Experience with 24/7 on call support. |
5 |
Preferred |
Experience with DevOps and DevOp tools. |
4 |
Preferred |
Experience in delivering technical training in cloud‐ based technology is a plus. |
4 |
Preferred |
Experience ITIL - ticketing using Remedy and ServiceNow. |
3 |
Preferred |
Experience managing Archer GRC. |
III. TERMS OF SERVICE
Services are expected to start 01/20/2025 and are expected to complete by 08/31/2025. Total estimated hours per Candidate shall not exceed 1500 hours. This service may be amended, renewed, and/or extended providing both parties agree to do so in writing.
IV. WORK HOURS AND LOCATION
Services shall be provided during normal business hours unless otherwise coordinated through the Texas Health and Human Services Commission. Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM, excluding State holidays when the agency is closed.
The primary work location(s) will be at 701 W 51st Street, Austin, Texas 78751. The working position is Telework. Any and all travel, per diem, parking, and/or living expenses shall be at the Candidate's and/or Vendor's expense. Texas Health and Human Services Commission will provide pre-approved, written authorization for travel for any services to be performed away from the primary work location(s). Pre-approved travel expenses are limited to the rates and comply with the rules prescribed by the State of Texas for travel by its classified employees, including any requirement for original receipts.
The Candidate(s) may be required to work outside the normal business hours on weekends, evenings and holidays, as requested. Payment for work over 40 hours will be at the hourly rate quoted and must be coordinated and pre-approved through Texas Health and Human Services Commission.
V. OTHER SPECIAL REQUIREMENTS
**HHSC MAX NTE Rate: $110.00/HR for this position**
TERM OF SERVICE (Required)
Services are expected to start on or around January 20, 2025 and are expected to completed by August 31, 2025. Total estimated hours per Candidate shall not exceed 1,500 hours for FY25.
Initial Purchase Order Term:
Any Purchase Order resulting from this Request for Resumes is effective on the date of issuance and expires on the last day of the State fiscal year in which the Purchase Order was issued, unless sooner stated in the Purchase Order or unless sooner terminated, renewed, or extended as provided in the Purchase Order.
Renewal Option(s):
HHSC, at its sole discretion, may renew the Purchase Order for up to three, one-year optional renewals. Such renewal(s), if exercised, shall be subject to all the requirements and terms and conditions of the Purchase Order.
WORK HOURS AND LOCATION (Required)
A) Services shall be provided during normal business hours unless otherwise coordinated through the Agency. Normal business hours are Monday through Friday from 8:00 a.m. through 5:00 p.m., excluding Texas state holidays when the agency is closed.
B) The primary work location will be 701 W 51st Street, Austin, Texas 78751. (remote position)
Position will be remote. Program will only accept LOCAL ONLY candidates for this position.
C) Any and all travel, per diem, parking, and/or living expenses shall be at the worker’s and/or Vendor’s expense.
D) The worker may be required to work remotely at HHSC discretion, up to 100 percent of the time.
E) The worker may be required to work outside the normal business hours on weekends, evenings and holidays, as requested. Payment for work over 40 hours will be at the hourly rate quoted and must be coordinated and pre-approved through the Agency.
OTHER SPECIAL REQUIREMENTS
Interviews will be conducted: (check all that apply)
☐ By Phone
☐ In person
☒ Through Microsoft Teams